I am new to GetCoolParts.com, how do I register and create an account?
If you have not purchased from us in the past, there are two ways to register at GetCoolParts.com. By default, any new customer who completes an on-line purchase with us, will automatically be assigned an account. All accounts are tracked by the customers email address. Once you have completed a purchase, you will be able to log into your account via your email address and password. If no password is entered at time of checkout, one will be automatically assigned to you. In most cases, once you have completed a purchase with us, you will not have to sign in each time you visit. If you have cleared your computers cookies or have them turned off, you will then have to sign in again. You will also have to sign in, if you are ordering from a different computer.

If at any time you forget your password, you can simply retrieve it by going to the 'sign in' page and click the 'Click here if you have lost your password link'. There you would enter your email address used for past purchases, and click continue. Your account password will then be emailed to you shortly. If you have changed your account email address, or do not remember what email address you had used in the past, simply re-register and enter a new email address or complete a purchase and enter the information during checkout to create a new account with us.

Another method is to manually register for future purchases or perhaps to simply join our mailing list. You can do this by clicking here. Upon submitting the registration information, we will email you a confirmation receipt to the email address provided. Upon clicking the specified link in the email you receive, your registration will be confirmed. Once you sign in with your email address (user id) and password after registration, our site will remember who you are. You will not have to sign in again, unless you have cleared your computers cookies or have them turned off. You will also be able to sign in to your account from any other computer, using the same email address and password for your account.

Where is my order shipped from?
GetCoolParts.com, ships from two different warehouse locations. One in California, and the other in Pennsylvania. Typically, we will ship your order from the warehouse which is closest to your geographic location. If the parts are not in stock at this location, then they will ship from the other warehouse. In some cases your order may be split and then shipped from both locations. For information on our shipping policy, and to get a delivery estimate, click here.

I think my friend would like this part, how can I notify him?
If at any time you come across a part that you would like to share with others, you may suggest the part by completing the 'Recommend a part to a friend' form. This will send the current page URL, along with the part # to up to 2 separate people which you specify by email address. You can also include some notes regarding the part if you like. Please only send this information to people you know who would be interested. The email being sent will contain your name and email address as well.

Why can't I find my account?
We have recently updated our web catalog and user interface. Our new system requires you to enter a password for your account during checkout. If you do not remember your password from previous orders, you can request a copy of your password by clicking here. You can also simply create a new password with your order, and write it down for future orders. Your order history is tracked by your email address, so any past orders, will show up based upon the email address entered.

If You've encountered a problem while shopping, it is most likely because you do not have cookies enabled on your computer. When you log onto GetCoolParts.com, there is a session ID "Cookie" assigned to your computer that is utilized for account tracking purposes, and to tell us which shopping cart is yours. This session ID "Cookie" is required if you leave the site and wish to return to access your account and shopping cart at a later date.

I do not have a credit card, can I still place an order?
Yes! We are happy to accept PayPal/eCheck payments, Money Orders and Cashiers Checks made payable to GetCoolParts. If you would like to make a purchase using PayPal/eCheck, please click here, for help on how to pay with PayPal. If you would like to place an order with us paying with either a Money Order or Cashiers Check, please fill your shopping cart with your items and proceed to the Checkout screen, print the screen on your computer showing your order, and mail your printed order to us along with payment for your order total to: GetCoolParts, Inc. 17401 147th St. SE - Suite E Monroe, WA 98272 Please include your Name, Email Address, Telephone Number, and the Ship To Address for your order. Upon receipt of your order and payment, we will process your order and email you an order confirmation along with a UPS Tracking number, once your order has shipped. You may also call us at: 360.863.0557 to make arrangements for your order, if you would like to pay using this method or any other.

Do you sell used parts?
Sorry we do not sell any used parts. We specialize in new replacement and repair parts for general automotive maintenance. We do not have the means of selling items such as Engines, Transmissions, Wheels, Tires, Windshields and Body Parts.

Do you sell Parts for domestic vehicles?
Yes we do sell limited parts for domestic vehicles. We are continually adding additional parts to our growing catalog for domestic vehicles. We currently stock brands such as AC Delco, Motorcraft, Wix, Moog, Standard, Felpro, Autolite, Champion, and much more!

Do I have to pay sales tax on my order?
Our offices are located and operate out of the state of Washington and are required to charge 8.7% tax on all orders shipped within Washington state. All other states are able to order without occurring sales tax.

What is a "Coupon Code", and how do I get one?
Coupon codes are distributed by our Sales and Customer Service Departments.
From time to time we offer additional discounts and/or rebates to our customers via coupons. Coupons are distributed via email and/or over the telephone at the time of your order. (this also applies to 'price matching')

To use:
Shop normally- once you have filled your cart, simply enter the coupon code in the coupon field of your cart, (bottom of cart, no quotes or special characters) and then click "Go". The shopping cart will automatically update your total by applying the coupon amount. You can then proceed to checkout your order with the discounted total. Parts order total, must exceed coupon value to be applicable.

GetCoolParts Gift Certificates
GetCoolParts.com now offers printable Gift Certificates for the auto enthusiasts among your friends and family! These are available for purchase in any dollar amount and can be used towards any single order at GetCoolParts.com. These Gift Certificates make great birthday gifts as well as wonderful holiday stocking stuffers! Add a personal touch by including a short, personal note on each certificate.

To use:
Shop normally- once you have filled your cart, simply enter the certificate code in the coupon field of your cart, (bottom of cart, no quotes or special characters) and then click "Go". The shopping cart will automatically update your total by applying the certificate amount. You can then proceed to checkout your order with the discounted total. Parts order total, must exceed certificate value to be applicable.

What happens to my personal information I submit to you on your website?
Your personal information is Secure at GetCoolParts.com. We do NOT sell, rent or otherwise distribute any customer information stored in our records, EVER.

What if I have a warranty issue with my part(s)?
All parts are warranted by the respective manufacturer for 1 Year/12,000 miles, normal "wear & tear" is excepted. Items that do normally wear such as, brake rotors, pads, filters, etc. are covered against manufacturing defects only. GetCoolParts.com makes no representation or promise with respect to the quality or the anticipated performance of this equipment. Further, GetCoolParts.com shall not be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by GetCoolParts.com. All brake Rotor installations must be accompanied with new brake pads. Failure to do so, will void any future warranty claims for purchased brake rotors.

What happens if I order the wrong part?
If you order the wrong part it will be your obligation to complete a Parts Return Request to return/exchange the part(s). There is a 20% restocking fee plus you are responsible for return shipping costs. DO NOT return parts without a Return Authorization Number. They will be refused. There is a 30 day time limit on returns. After 30 days all sales are final. All parts MUST be returned in the same original box as received. No Returns will be accepted on any Electrical Components or Repair Manuals/Literature for any reason.

What happens if I order the correct part, but am shipped the incorrect part?
If we have made a mistake we will correct it. Please complete a Parts Return Request and we will promptly correct the mistake. We will then reship the correct part at no additional cost to you. We will need you to return the incorrect part using the information contained in the Part Return Authorization email you will receive, after submitting the Parts Return Request.

What happens if I decide I do not want to keep the parts I ordered?
We request such returns be made within 7 days of receipt. It will be your obligation to complete a Parts Return Request to return the part(s). Because we sell parts at "wholesale" prices we must charge a 20% "Re-Stocking" fee on these returns, plus you are responsible for freight both ways. We will issue a refund to the credit card you used at time of purchase, or issue a Store Credit via a coupon for future purchases. Parts must be unused not installed for "Testing" purposes and be in original Factory Carton. No Returns will be accepted on any Electrical Components or Repair Manuals/Literature for any reason.

What if I receive a "Damaged " Shipment?
You must Immediately contact the respective shipping company UPS Packages 1-800-742-5877 or DHL 1-800-225-5345. They are solely liable for shipping damages. Explain to them the nature of the problem or damage, give them your name, address, and the TRACKING # from the box. They will advise you on the claim procedure. Get the damage control # the date/time & the name or ID # of the person you talk with from the carrier. Then, call us at 360-863-0557 to notify us on the damaged shipment. We will then work with you to exchange/replace the affected parts. You may be required to purchase a 2nd part in advance and wait for a refund from the shipping carrier.

UPS reports" Wrong Tracking Number" or "Unable to track shipment"?
If you receive either of these messages from UPS while attempting to track your shipment, this is most likely due to UPS not updating the tracking information on their web site. In most cases, it takes about 24 hours from the time you placed your order, (excluding weekends) for your shipment info to show on the UPS web site. If you happen to receive one of these messages, we ask that you be patient and try again later.

Can you ship my order to a PO Box or Military APO/FPO Address?
UPS WILL NOT DELIVER TO PO BOX/APO/FPO ADDRESSES. We apologize, but this is a UPS policy and we can not be responsible for non-delivery of shipments to a PO Box, or military APO/FPO address! We cannot provide refunds for items shipped by UPS wherein a P.O. Box Number or a Military APO/FPO Address was entered as the shipping address for the part(s) order. Please specify a residential or business address for all shipments. If you require your shipment to be delivered to a P.O. Box Number or a Military APO/FPO Address, we ask that you please telephone us at: 360.863.0557 and make arrangements with us to ship your parts via the US Postal Service. We are happy to offer this service for APO, FPO, PO Box and International customers. Our FREE shipping offer does not apply to US Postal Service shipments.

I placed my order, but I did not get any order confirmation?
The Internet is not a perfect mechanism. Sometimes things do go wrong. If you have successfully completed an order at GetCoolParts.com, you will receive an on-screen order confirmation directly after placing your order, as well as an email order confirmation within a few minutes of placing your order. If by chance you do not receive these order confirmations, it is possible that the order was not accepted and is not being processed. Under these circumstances, and to ensure that your order is accepted and will be processed, please contact us at: customerservice@getcoolparts.com or call us at: 360.863.0557 regarding your incomplete order and we will assist you in the completion of your order. If you are paying for your order with PayPal, you will not receive an on-screen order confirmation directly after placing your order, as you will be directed to PayPal's web site to complete your purchase. You will however receive an email order confirmation shortly after your PayPal payment has been received and your order has shipped.

You do not carry the part I want?
We might suggest searching for your specific part by keyword. This may help to refine your search. We continue to add new parts to our inventory daily. If we do not carry the part you are searching for, send us a quote request, and we will do our best to meet your needs.

Why is there no image displayed for the part I want?
With over 70,000+ parts in our inventory, it takes time to produce images for every single part! We are continually adding part images to our data base, and your patience is appreciated.

I found the part I want, but there is no "add to cart" button on the page?
If there is no "add to cart" button on the part description page, that is due to the part being "out of stock". When applicable, we will show alternate brands for your specific application when you conduct a search for a part. If the brand you want is out of stock, you may choose to order one of the alternate brands. You can also call us at 360.863.0557 to check additional availability outside of the 2 web warehouse locations.

Why wasn't my order shipped until the next day?
All orders at GetCoolParts.com are processed in real time, however we batch process all orders daily at 3:00PM - PST and 3:00PM - EST. This is our daily "cutoff time" for all orders, and it allows us time to process and ship each order received before the cutoff time on the same day. If you place your order after the cutoff time, it will not be processed until the following business day at 3:00PM - PST or 3:00PM - EST. Orders will be processed on weekends and holidays, but will not ship until the following business day.

I placed my order, but I did not get free shipping?
In order to take advantage of our "free shipping offer", your order total (prior to any applicable taxes and shipping costs) must be over $39.99. This offer applies only to ground shipments within the continental US, and does not apply to 2nd Day Air or Next Day Air shipments.

I live in Puerto Rico, Alaska or Hawaii, do I qualify for free shipping?
GetCoolParts.com ships to Alaska, Hawaii and Puerto Rico residents, however shipments to these locations must be shipped via UPS Second Day or Next Day Air, as Ground service is not available for these locations. We apologize, but at this time we do not offer 'Free' shipping with UPS Air Shipments. *Puerto Rico Customers must telephone us at 360.863.0557 to place an order, these orders are considered to be international and can not be processed thru the website. We apologize for this inconvenience.*

I live outside the USA, can I still order from you?
We apologize for the inconvenience, but at this time, we are not shipping International orders thru the web site. If you are an International customer, please telephone us at: 360.863.0557 to place your order over the telephone. We offer UPS Worldwide and US Postal Service shipping options for international shipments. If you can arrange for shipment to a US address, your order would be shipped via UPS service and can be run thru the website. *Puerto Rico Customers must telephone us at 360.863.0557 to place an order, these orders are considered to be international and can not be processed thru the website. We apologize for this inconvenience.*